It is predicted that in under 5 years time, the market for Softphones will have reached almost two hundred million dollars, accounting for volume sales of almost three million units. Whereas this figure would have been unbelievable just a couple of years ago, it has been made possible by one factor; the rise of Voip.
For anyone not in the know, don't let the name confuse you. A 'Softphone' rarely resembles a phone at all, per se, but rather a piece of software/ computer application that enables users to make calls directly from their computer - in effect turning their computer or laptop into a telephone.
And if thats not crazy enough for you then youll be pleased to know that Softphones can come in a variety of different formats from a USB phone - which looks and feels like a real phone but connects to your computer's USB - to a simple microphone and headset arrangement.
Although Softphones are not as yet an application to pose any serious threat to the use of desktop or mobile phones, their continued growth - in particular in the enterprise space - has been sizeable and consistent.
Call centres are the main area of Softphone adoption - and the benefits are clear for all to see. In an industry where call costs are the number one business expense, the savings offered by internet telephony are incredible, and the ability to remove all hardware wiring free's up valuable space within which more sheep - i mean staff - can be housed - i mean sat.
The other main area of growth is the ever increasing number of mobile workers and the need for companies to keep in touch with them wherever they are in the world at all times. Because of the advantages offered by Voip, any employee with a Softphone can gain instant access to HQ at anytime via any broadband connection.
At the time of writing, the most current findings by the New Market Research Report concerning Enterprise Softphones shows clearly that the USA has (unsurprisingly) the largest regional market but is being closeyl shadowed by the fast-emerging Asia-Pacific market.
But whether you prefer to talk into a regular phone of a microphone or even a glorified speaker, the only thing that really matters is the quality of service and support provided by your Voip service provider. As they say, its not what you say, its how you say it - so make sure you say it good.
For anyone not in the know, don't let the name confuse you. A 'Softphone' rarely resembles a phone at all, per se, but rather a piece of software/ computer application that enables users to make calls directly from their computer - in effect turning their computer or laptop into a telephone.
And if thats not crazy enough for you then youll be pleased to know that Softphones can come in a variety of different formats from a USB phone - which looks and feels like a real phone but connects to your computer's USB - to a simple microphone and headset arrangement.
Although Softphones are not as yet an application to pose any serious threat to the use of desktop or mobile phones, their continued growth - in particular in the enterprise space - has been sizeable and consistent.
Call centres are the main area of Softphone adoption - and the benefits are clear for all to see. In an industry where call costs are the number one business expense, the savings offered by internet telephony are incredible, and the ability to remove all hardware wiring free's up valuable space within which more sheep - i mean staff - can be housed - i mean sat.
The other main area of growth is the ever increasing number of mobile workers and the need for companies to keep in touch with them wherever they are in the world at all times. Because of the advantages offered by Voip, any employee with a Softphone can gain instant access to HQ at anytime via any broadband connection.
At the time of writing, the most current findings by the New Market Research Report concerning Enterprise Softphones shows clearly that the USA has (unsurprisingly) the largest regional market but is being closeyl shadowed by the fast-emerging Asia-Pacific market.
But whether you prefer to talk into a regular phone of a microphone or even a glorified speaker, the only thing that really matters is the quality of service and support provided by your Voip service provider. As they say, its not what you say, its how you say it - so make sure you say it good.
About the Author:
Saul Saresi writes regularly about the world of Voip practices and technology business voip More information about Voip can be found on his site Voipdito voip for business
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